Case study
 
Organisation and Processes
Development of a new target organization following a restructuring

Customer service of an energy provider

Development of target organization, Support: 5 months


Project scope
  • Designing detailed target organization following restructuring
  • Defining consistent tasks, responsibilities and processes
  • Coordinating closely with all adjacent positions and units
Project success
  • Formal and substantive target description finalized for all areas and departments
  • Approval of all employees secured by keeping them closely involved
  • Target organization introduced successfully by planned implementation deadline
 
Developing concept
  • Analyzing overall concept of planned restructuring
  • Proposing procedure model for designing target organization
 
Implementing project
  • Holding series of iterative workshops to work out details of target organization
  • Documenting results in standardized form
  • Communicating and coordinatiing continuously
 
Reaching target
  • Establishing target organization by the implementation deadline (list of posts, dimensioning, taks assignment)
  • Using thorough project documentation as initial support for working in target organization
 
Case study
 
Development of a new target organization following a restructuring

Customer service of an energy provider

Development of target organization, Support: 5 months


Project scope
  • Designing detailed target organization following restructuring
  • Defining consistent tasks, responsibilities and processes
  • Coordinating closely with all adjacent positions and units
Project success
  • Formal and substantive target description finalized for all areas and departments
  • Approval of all employees secured by keeping them closely involved
  • Target organization introduced successfully by planned implementation deadline
 
Developing concept
  • Analyzing overall concept of planned restructuring
  • Proposing procedure model for designing target organization
 
Implementing project
  • Holding series of iterative workshops to work out details of target organization
  • Documenting results in standardized form
  • Communicating and coordinatiing continuously
 
Reaching target
  • Establishing target organization by the implementation deadline (list of posts, dimensioning, taks assignment)
  • Using thorough project documentation as initial support for working in target organization